12/17/2023 0 Comments Zen spa sheratonProceed with caution when booking anything here! It took several attempts to even get an appointment online but after calling several times I managed to get an appointment. Other spa centers like le Clinique provide you with free drinks while you have your services done and does not cost this much. I have been to less expensive spa's where the customer service and attention is much better. I was not even offered a blanker, I was just told to lie there on the table and thats it. Usually during a facial you get like a robe and you can cover yourself with some blankets because the place is usually cold. Then, she tried to cover the time left by leaving me with the mask for about 40 minutes just to make it last 1 hour. 10 MINUTES!! when usually you need at least 15-20 minutes to let the pores open with the humidifier. It took like 10 minutes for the lady to open my pores and perform the black head extraction. After my mani and pedi I was taken to the facial which was the fastest facial I have ever had. The manicure and pedicure was great, however the nail polish was old and sticky and even though it was gel it got messed up right after the application because of the consistency of the nail polish. I was never offered water nor any other beverages that you are usually offered at a spa. They wanted to charge me 20$ instead of the 10$ from the promotion because "I was adding the service after scheduling". First, they did not scheduled my manicure to be with gel as I asked through the phone so I asked if they could add the service. The lobby bar was a fun place to grab a quick drink before heading out in the evening.So I went there recently with my boyfriend for a couple's day spa. Also, Whenever we went out to grab a cab at the bell station, we were always greeted with smiles from Victor. He helped us out when the Key Pad on our guest room was out of battery. Casino was fun too! I also want to mention impeccable response from the Director of rooms Rene. We were very impressed by the lobby and infinity pool. We asked for ideas of place to go and he gave us some great recommendations in old San Juan & Coronado. The next morning we were checking out the coffee shop and restaurant and met Christian. She was very attentive and helpful beyond her call of duty! She upgraded us to a room with large balcony over looking pool area. Lara at check in made our check in hassle free. You couldn't hear it through the windows! Highly recommend! We were highly concerned about loud music keeping us awake, but there was no need to worry. Also the concierge helped us with the easiest way to the nearest Walmart and a great, authentic Puerto Rican restaurant to celebrate my dad's 59th birthday! One thing that concerned us was that they were setting up for a huge concert on the lawn across the way from our hotel. The breakfast was delicious! And the staff was so helpful in having a crib set up for our son before we arrived and bringing a mini fridge to our room to store a jug of whole milk for our son. It's a short taxi ride to the major tourist spots and there are always taxis available at the entrance. There is a beautiful infinity pool with views of the air strip, port and Old San Juan. This hotel is ideal if you are sailing out of the Pan American terminal with Celebrity or Royal Caribbean. After a stay at a hotel on the Condado, we were pleasantly surprised by our experience at the Sheraton.
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